Refund Policy

Cancellation Policy:

If a customer changes their mind and wants to cancel the order, they have to contact our Customer Care executive. The cancellation will not be valid until it is confirmed by our respective department.
Cancellation requests will be considered only if the product is not dispatched. Once the order is shipped, the customer cannot cancel the order.
If the customer has placed an order through Online Payment and cancels the order, we will process a refund within 7 working days.

Refund Policy:

A refund will be considered only if the request is made within 7 days of placing an order. (If the product is damaged, duplicate, or the quantity varies).
The return will be processed only if:

1. It is determined that the product was not damaged while in your possession.

2. The product is not different from what was shipped to you.

3. The product is returned in its original condition.

In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at their end. This should be reported within 7 days of receipt of the products.
If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.

NOTE: If you have made an online payment and you are canceling the order without any proper reason, the payment gateway charges 3% plus GST, which will be deducted from your refund amount.
To request a refund, simply email us at albinternationalkol@gmail.com with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email/message after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and service quality. Refunds are processed after the customer support team validates and analyzes the issue, but they will only show in your bank account once the product comes back to the hub. Once the refund is processed, we will inform you via EMAIL and SMS with the refund transaction details.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

The refund is only possible if the product is unused, undamaged, and is with the original packaging and receipt and the invoice. Only when the product reaches our premises will we refund the amount as decided.

NOTE: For a refund, the name of the customer must match the registered AL-BURHAN INTERNATIONAL account name and the bank account name. The customer must send a photo of the cheque or passbook, along with their Aadhar Card or PAN card.

For queries, email us at albinternationalkol@gmail.com.

Kindly note that refunds will be made only after proper investigation of the whole scenario by our special team.

AL-BURHAN INTERNATIONAL reserves the right to change or update the terms and conditions at any time with or without prior notice. To ensure you are always updated on the terms and conditions, please review this website periodically.

Disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

---

Company Details:

• Name: AL-BURHAN INTERNATIONAL

• Address: 16, Strand Rd, Fairley Place, B.B.D. Bagh, Kolkata, West Bengal 700001

• Website: https://rajaagro.com/